The Potentiality

John Horn's Website for Community Builders

Month: January 2017

Five Professional Lessons from a Negative Customer Experience

For my family, 2016 ended with a less-than-pleasant travel experience with BC Ferries to my family home in Merville on Vancouver Island.  We encountered poor customer service a lot and, as we consider the service that we deliver in our…

Five Ways to be a More Engaged Citizen

2016 will be remembered as one of the weirdest, disruptive and polarizing years in recent human history. From a Canadian perspective, we elected a government on promises of environmental and electoral progressiveness, but, much to the chagrin of many folks…

How We Will Realize Our Potential in 2017

Every January our team at The Potentiality engages in our New Year’s tradition of making public commitments about how we will realize our potential. For 2017, here is how Godfrey, Michael, Kurt, and I are leveraging our talents and stretching…