Five Professional Lessons from a Negative Customer Experience
For my family, 2016 ended with a less-than-pleasant travel experience with BC Ferries to my family home in Merville on Vancouver Island. We encountered poor customer service a lot and, as we consider the service that we deliver in our…
Five Ways to be a More Engaged Citizen
2016 will be remembered as one of the weirdest, disruptive and polarizing years in recent human history. From a Canadian perspective, we elected a government on promises of environmental and electoral progressiveness, but, much to the chagrin of many folks…
How We Will Realize Our Potential in 2017
Every January our team at The Potentiality engages in our New Year’s tradition of making public commitments about how we will realize our potential. For 2017, here is how Godfrey, Michael, Kurt, and I are leveraging our talents and stretching…
Three Tips for Achieving Mid-Holiday Productivity
It’s in between Christmas and 2017 and you’re staring down the business end of a messy home and counting the days before New Years Eve sucks up a lot of your energy. Here are three tips for achieving mid-holiday productivity…
Four Tips for Dealing with Awkward Holiday Conversations
Holidays bring families from all over the country and world together. This can sometimes be recipes for awkwardness when your gun-toting, freedom loving, conservative uncle breaks bread with your gay, socialist brother. The inevitable train wreck of a conversation…
Why the 9-5 Work Day Must Change
It snowed in Vancouver last week, which means two things: first, my wellbeing suffers a little because I can’t commute on my bike; second, everything is an emergency and we’re all going to die! Because of the snowy weather I…
Three Tips for Throwing a Kick Ass Holiday Party
It’s the holiday season and this means “party time” for many organizations. Over the years I’ve attended dozens of holiday and have even been involved in planning a few myself (check out the Vancouver Street Soccer League’s Holiday Haul )….
The Morning Efficiency Routine for Parents
At least once a month my newsfeed produces an article from Inc, Fast Company, Huffington Post, or some other “efficiency expert” about why I should wake up early and follow a few simple steps, like meditation, in order to achieve…
7 Professional Lessons from The Greatest Generation Podcast
Kurt and I are two guys who like Star Trek, but we’re kind of embarrassed that we listen to “The Greatest Generation”, a Star Trek podcast hosted by two guys who are kind of embarrassed to host a Star Trek…
Five Change Management Lessons from Midwives
Kurt and I recently had babies. Well, technically our hero-partners did – and it was incredible and they are as strong as they are beautiful. As parents know and as everyone else can imagine, welcoming a tiny human being into…