Five Professional Lessons from a Negative Customer Experience
For my family, 2016 ended with a less-than-pleasant travel experience with BC Ferries to my family home in Merville on Vancouver Island. We encountered poor customer service a lot and, as we consider the service that we deliver in our…
Five Professional Lessons I’ve Learned from my Dentist
Going to the dentist is rarely an enjoyable exercise. It’s stressful, uncomfortable and sometimes painful. But while it is rarely pleasant, there are plenty of professional lessons we can all learn from going to the dentist. Here are five career…