The Definitive Pros and Cons of Keeping a CYA Folder
Keeping a Cover Your Ass (CYA) folder can be a career lifeline. This practice is designed to protect our reputation by keeping documents, emails, and other evidence that can be used to clarify misunderstandings and defend against unfounded accusations. The…
Kick it Old School with Phone Calls, Not Email
We live in a world of emails and text messages. And frequently our electronic correspondence can ignite conflict due to misunderstanding or misinterpretation of linguistic and non-verbal signs that have evolved in cultures over thousands of years. It’s an issue…
How to Write Emails that Inspire Action
Email is the preferred communication tool in the world of work. Emails provides a digital footprint – a threaded record – of ideas, requests, stories, and all the rest of it. Unfortunately, most of us really, really suck at writing…