Five Professional Lessons from a Negative Customer Experience
For my family, 2016 ended with a less-than-pleasant travel experience with BC Ferries to my family home in Merville on Vancouver Island. We encountered poor customer service a lot and, as we consider the service that we deliver in our…
Four Tips for Dealing with Awkward Holiday Conversations
Holidays bring families from all over the country and world together. This can sometimes be recipes for awkwardness when your gun-toting, freedom loving, conservative uncle breaks bread with your gay, socialist brother. The inevitable train wreck of a conversation…
How to Compromise
Meaningful dialogue is an elusive thing in our communities. Having a respectful conversation with someone about something on which we do not agree isn’t common. Yelling opinions over someone else or building a newsfeed that reinforces your worldview are common…
How to be a Good Listener
THE POTENTIAL OF DIALOGUE Meaningful dialogue is an elusive thing in our communities. Having a respectful conversation with someone about something on which we do not agree isn’t common. Yelling opinions over someone else or building a newsfeed that reinforces…
What I am Learning from Dinner Conversations about Gratitude
Having dinner together as a family is one of the simplest things that you can do to build a healthy community at home. Whether you share a meal with one person or twenty, taking time together to reflect on our…
Four Tips For Asking Great Questions
Asking good questions is an important quality of a friend, a partner and a co-worker. It’s also particularly helpful in a work setting. Whether you are meeting with colleagues or attending your monthly board meeting, asking good and insightful questions…
In Praise of Silence and “Stillness”
We are bombarded by media and noise all the time. On the bus, many of us are plugged in like zombies, imbibing a steady stream of google music and podcasts in a desperate last ditch effort to battle back the…
Five Ways to Achieve Focus Through Listening
I’m on a journey to become a better listener. This journey will make me a better leader, dad and partner/friend. For the most part, my listening skills are fine; this said, I am an enthusiastic talker who loves to fill…
Five Steps for Becoming a Great Listener
You and your partner are locked in verbal battle. No matter how you express it, they don’t seem to get it. Instead they seem to be waiting for the last word to come out of your mouth so that they…
How Talking to Strangers will Enrich Your Career
On Saturday I celebrated the life of my grandmother, Virginia. One of the themes from her memorial service was how my grandma loved having conversations with anyone and everyone about anything and everything. So, I thought it fitting to write…