Four Ways that Tough Feedback Makes Work Better
Our team has written quite a bit about feedback – both how to give it and how to ask for it and act on it. But in our day to day work, we are often confronted with input and criticism…
10 Professional Lessons from Dancing
In April 2015, 25 colleagues and I danced to Bruno Mars’s “Uptown Funk” as part of the entertainment for V After Dark, Vancity Credit Union’s annual employee recognition and celebration event. Here’s the video and a blog post about 10…
Professional lessons from the Loudest Voice
The Loudest Voice is an HBO mini-series that charts the rise and fall of Roger Ailes, chairman of Fox News. Played by Russell Crowe in heavy makeup, Ailes is depicted as a ruthless, creepy and strategically brilliant predator. The show…
Five Professional Lessons from a Negative Customer Experience
For my family, 2016 ended with a less-than-pleasant travel experience with BC Ferries to my family home in Merville on Vancouver Island. We encountered poor customer service a lot and, as we consider the service that we deliver in our…
Four Professional Lessons We Can Learn from Gawker (RIP)
This week, Gawker posted its last story. The snarky, gossipy website was the scourge of the New York media establishment, Hollywood and Silicon Valley (among other communities). Plenty has been written already about who killed Gawker and whether we should…
Seven Professional Lessons from Children’s Books
As the dad of a toddler I read a lot of kid’s books. In fact, I read a lot of the same books over and over and over again much to my son’s delight. Such repetitive reading uniquely positions me…
Five Professional Lessons I’ve Learned from my Dentist
Going to the dentist is rarely an enjoyable exercise. It’s stressful, uncomfortable and sometimes painful. But while it is rarely pleasant, there are plenty of professional lessons we can all learn from going to the dentist. Here are five career…
Career Lessons from Climbing Mountains
A few weeks ago I attended and presented at Canada’s leading conference for career practitioners, Cannexus. One of the workshops that I attended was led by Rob Shea and Senator David M. Wells – it focused on the connection between…